EQC Fact Sheet available

Posted by Nelson Tasman Civil Defence on 16 November 2016

EQC have prepared a fact sheet for people who may be needing to make a claim for earthquake damage.

Make your home safe first

After any natural disaster, you should first do all that you can safely do yourself to make your home habitable and protect it from further damage.
Urgent or 'emergency' repairs are work that’s needed to make your home safe, sanitary, secure and weathertight.
You can:

  • Get essential services like toilets and water systems repaired immediately, but you should keep, document or record everything the repairer replaces (and keep a copy of the bill),
  • Clean up spillages of crockery and glass breakages (but you shouldn’t throw anything non-perishable away yet),
  • Dispose of perishables like ruined or spilt food. You should list the items as you dispose of them.

If possible, take photos before moving and repairing anything.
Reimbursement for temporary or urgent repairs is subject to EQC’s acceptance of a valid claim. Please remember that any work needing to be done now will form part of a future claim.

Earthquake Commission claims

There is plenty of time to lodge a claim for damage to your home, land or contents from the 14 November earthquakes. The deadline is midnight 14 February 2017.
We know that it can take some time for people to come to terms with what's happened and have a chance to take stock of the damage to their properties.


Lodging a claim

  • You can easily lodge a claim online at www.eqc.govt.nz/claims.
  • You can also email us on info@eqc.govt.nz.
  • You can also lodge a claim by calling 0800 DAMAGE (326 243).
    EQC’s call centre is open 7am to 9pm Monday to Friday, and 8am to 6pm on Saturdays.


Some people will require special care because they may be sick, elderly or infirm. We encourage these people, or their carers, to tell us they require special help so that we can help.

More advice on what to do after an earthquake can also be found on www.eqc.govt.nz/get-help-now-claims.